It appears to be impossible to do the following
- enter art mode by tapping power quickly
- using the home menu
- using smart things
all of these cause the TV to shut down
also connecting over Bluetooth does the same
and - it’s not possible to preview or use a picture for art mode in smart things
the smart things app can work as a remote and can control the tv
is this a known issue , or does it need returning ?
Solved! Go to Solution.
So, I have been contacted by the service centre which was dealing with my 'repair' to update me on the progress (or lack of). The part they had ordered for my TV hadn't turned up as expected and after contacting Samsung they were told that the part wasn't in stock. I was informed that I should be getting a call from Samsung about my TV but have still not heard anything. When I contacted Samsung to chase this up, I was told they were waiting on an engineer's report and they'll be in contact as soon as possible. I don't think it takes an engineer's report to tell them what the issue is. They should be aware of this from when it was reported originally, and this clearly isn't an isolated issue.
Kwb73 I was told I’d need a replacement or refund after trying just one reset. I was put through to that department (sales I believe), only to be pulled apart very rudely by the ‘manager’ on the end of the phone who lambasted me for ‘not following our procedures’.
Someone on here was using a Samsung s10 phone with the same issues, so it’s not apple. If it was, it’s been mid-sold to everyone and is in breach of consumer rights (sale of goods and services act) as it is not fit for purpose.
Currys are replacing mine Tomorrow. So will update here.
Sadly mine came directly from Samsung so Ithey have to collect it, return it to warehouse, and test it before they can get a new one sent out.
I dont want to be without a tv. I’m recovering from an operation and my tv is vital!
Just unboxed the tv, spent ages trying to make work with no joy.
Samsung online chat haven't helped much and taken phone number.
Found the forum, outlook is bleak.
Yes have a Samsung account, used a Samsung phone and reset everything.
Made even more annoying as it too a fair while to mount dead level on the wall!