Frame TV 2019 , turns off when going into art mode

[petermaude]

It appears to be impossible to do the following 

- enter art mode by tapping power quickly

- using the home menu

- using smart things 

all of these cause the TV to shut down

also connecting over Bluetooth does the same 

and - it’s not possible to preview or use a picture for art mode in smart things 

the smart things app can work as a remote and can control the tv

is this a known issue , or does it need returning ?

[Saffy7]

We are having this same issue with a 2019 frame tv

[Tig_Guern]

1) your user settings have saved without any art work. Every time you restore your user settings you over write the local art causing the TV to error. Can’t remember how I fixed this but I had to start the tv without restoring my user settings.

2) you need get a usb stick with standard settings from Samsung to restore local art which you then need to avoid being deleted by your empty user settings.

[NickyLeadley]

Hi... We have always had issues trying to use Art Mode from the Smart Things App, we are unable to load and display photos.

Model LS03 Series - QE49LS03R

Can you please assist

Thanks, Nicky

[JohnnyBender]

How do I PM you DannyT?

[SoftwareSteve]

2021 55" Frame TV still has similar issues. TV powers off after 1 minute in art mode. It seems these features need an overhaul as its extremely buggy.