28-07-2019 10:47 PM in
TVIt appears to be impossible to do the following
- enter art mode by tapping power quickly
- using the home menu
- using smart things
all of these cause the TV to shut down
also connecting over Bluetooth does the same
and - it’s not possible to preview or use a picture for art mode in smart things
the smart things app can work as a remote and can control the tv
is this a known issue , or does it need returning ?
Solved! Go to Solution.
03-10-2021 09:56 AM in
TVWe are having this same issue with a 2019 frame tv
03-10-2021 10:25 AM in
TV1) your user settings have saved without any art work. Every time you restore your user settings you over write the local art causing the TV to error. Can’t remember how I fixed this but I had to start the tv without restoring my user settings.
2) you need get a usb stick with standard settings from Samsung to restore local art which you then need to avoid being deleted by your empty user settings.
13-10-2021 02:12 PM in
TVHi... We have always had issues trying to use Art Mode from the Smart Things App, we are unable to load and display photos.
Model LS03 Series - QE49LS03R
Can you please assist
Thanks, Nicky
23-10-2021 06:46 PM in
TVHow do I PM you DannyT?
31-10-2021 02:35 PM in
TV2021 55" Frame TV still has similar issues. TV powers off after 1 minute in art mode. It seems these features need an overhaul as its extremely buggy.