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Original topic:

Frame 55 2022 - chirping/bleeping noise

(Topic created on: 12-12-2022 01:05 PM)
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Andrew Dean
Explorer
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Hello

I am hearing a chirping/beeping noise from bottom right hand side of TV. It’s quiet and intermittent but very annoying. 

The Samsung technical team have been informed and they’re monitoring the situation. 

But I wanted to see if others have experienced the issue and have managed to sort it. 

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85 REPLIES 85
Andrew Dean
Explorer
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Indeed. My replacement is due next week. I am not holding my breath (others have had the issue with multiple devices) 

I’ve created a subreddit so affected users can keep in touch: https://www.reddit.com/r/TheFrame/comments/zqismt/chirpingbleepingchiming_noise/?utm_source=share&ut...

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4realb
First Poster
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Same, I have a 75" 2022 model.  Sound is intermittent, TV is hung on the wall, cord run through wall cavity.  Mine is relatively quiet, but during a quiet scene in a movie or similar situation, it is intrusive and annoying.

 

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Honeymonster
Journeyman
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So glad to know it's not just me, a 43" Frame (2022). I'm onto my second one now and exactly the same problem.. Samsung really wasting peoples time shopping faulty TVs...

 

Similar bad experience with customer service..not interested, I'm actually amazed how bad they are, had always thought of Samsung as a decent brand.

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Mark frame
Apprentice
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Samsung asked me to take a video which I did. The noise was audible in the video, but a support team member told me firstly that they couldn't hear it, and then that the noise was "within specification"

really disappointing - definitely suffering buyers remorse

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Andrew Dean
Explorer
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My replacement turned up a few minutes ago. Will update you once set up. 
hopefully I can return if there is still an issue. 

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Honeymonster
Journeyman
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It's so high pitched it's actually quite hard to hear in a video. How on earth can they tell that from a video, terrible service.

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Honeymonster
Journeyman
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Fingers crossed for you. Would love to get to the bottom of it working out what it is and find a fix, but without Samsung trying to help me, I think I might just have to return it.

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Andrew Dean
Explorer
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I don’t know how they can determine that it’s within spec without an on-site test!

I’ve also channeled the one connect box wires into the walls. So I really do hope the new set is ok. 

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Honeymonster
Journeyman
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Samsung support are telling me it's the switch mode power supply..it's normal to make that noise and it's not a fault. Awful they are shipping these.

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Andrew Dean
Explorer
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Wall mounted the replacement yesterday. 
issue still persists but a lot quieter (need to have ear next to set to hear) and less frequent. 
Currently manageable. But my concern is that the issue becomes more acute over time. 
as such, I will flag with Samsung to preserve any rights for a refund. 

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