21-04-2020 07:36 AM in
This issue only occurs on some pictures from Art Store and seems to apply when certain pictures are set with a mount. Using Netflix and Apple TV via HDMI1 the screen is fine, so this 'quirk' only applies when in Art Mode. Is this a known issue and any recommendations to prevent this small white line appearing on some pictures with certain mount types.
14-05-2020 01:43 AM in
Yes, this is quite annoying. I am not yet sure how many images must rotate before this line appears. Turning off art mode and then going right back into art mode alleviates the issue, for a little while.
I saw another post where someone claimed that of you have over 60 pieces of art saved in your rotation, it triggers the bar to eventually appear. However, I haven't culled my collection to under 60 to test.
Wish Samsung would address this. I imagine it's an easy code fix
16-06-2020 05:59 AM in
I have the exact issue. See the picture sent in a subsequent post. I am on the latest fireware. Please escalate this bug fix to the devleopment team because it's 1) visually really bad 2) it's affecting a lot of the people who seem to be the most enthusiaatic users of this TV with a lot of art saved in fovorites (your best customers) and 3) it should be a simple software fix.
14-07-2020 12:20 AM in
Same issue - didn't notice it until I subscribed to the art store. Now anytime I start a rotation I see the white stripe.
If there's no fix then I won't be continuing my subscription beyond the first month.