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Format digital sound greyed out Netflix app Frame TV

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New Member

Hi, 

 

did this get fixed for anyone?

ive got the same problem.

samsung QE55Q60 

AVR denon X1600H

can just get stereo, not 5.1

5.1 audio works fine with other apps like HBO and amazon prime.

 

samsung and Netflix customer support both clueless and no help. 

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Observer

Add me to the list of people with the same issue here.  Hopefully Samsung will release a fix soon

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New Member

same problem here, just bought the TV and this is so frustating, i didnt have any problem with my previous TV

I cant believe you guys raised this so long ago and nothing happenned, it shows that samsung does not care to its customers

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First Poster
I agree. Both Samung and Netflix are blaming eacho ther. Neither are saying they will fix this problem.
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Apprentice

problem is actualy Dolby who changed their format for DD+. Old receivers can't decode the DD+ format. I can override the DD+ output on my LG TV (also on apple TV), so I receive a PCM format which works but without surround. this can be corrected with Dolby Prologic II for example to create a kind of surround sound. 

Conclusion: Samsung can make a difference IF they want to override the DD+ to PCM for example or DD. But they are not willing it seems

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Apprentice

I have exactly the same, but opposit.

Netflix app played Dolby+ and Atmos (to samsung soundbar) for a year perfectly, but suddenly it's stuck on PMC and greyed out. 

 

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