30-05-2023 10:38 PM in
We have purchased a Samsung 65” Quantum Dot TV from Curry’s 2 months ago and within that time we have had to have it sent off for repair and had a replacement. The issue has been intermittent single flashes of light vertically across the screen, sometimes across the whole screen, someone’s half the screen. The colours are either white, blue or purple. I find it weird that we are on the third screen and this is still happening.
to confirm, it happens on the internal apps like Netflix (we don’t have it connected up to anything to watch tv). We do have it plugged into an extension lead, which I thought it could be so changed that and it’s still happening. Does anyone know why this could be happening or is it simply just really bad luck?
I recorded the tv and captured it, and took a screen shot. It literally flashes intermittently.
30-05-2023 10:53 PM - last edited 30-05-2023 11:24 PM
30-05-2023 10:59 PM - last edited 30-05-2023 11:00 PM
Hi, thanks for the response! We were thinking of asking for our money back because it’s the third one. Just didn’t know if it could be something that we could do. Definitely wasn’t damaged in transit, we collected the first one and this one and the one in between was delivered so would have been real bad luck if it was, on all three occasions.
shame because it’s such a fab tv and has great reviews.
30-05-2023 11:28 PM in
31-05-2023 07:19 PM in
Could a cable which is plugged in that isn’t being used cause this? I.e when the Xbox is connected but turned off and the flashing lights happen on the internal tv app like Netflix?