24-02-2020 05:43 PM in
I have spoken several times with tech support, I even had a tech leave my house a couple minutes ago, and the issue is still present, my current setup:
Pioneer Elite VSX-43
they are connected via HDMI/ARC
PS4 connected to Pioneer
Until software update everything worked fine, after software:
Nextflix: produces static noise via the Pioneer Elite, and it's stuck in Dolby +, cannot change it
app will work normally when receiver not used (and this is because HMDI/ARC is not being used)
PS4: I get a HDMI source not connected (because it's using HDMI/ARC)
Yes, I know the work arounds, but that's not the point, everyone at Samsung seems to believe that it's just easier to blame Netflix or in my case the receiver, yes the fix is simple downgrade firmware but that's impossible according to Samsung, or their fix is not to use HDMI/ARC, but it's definately not a problem with the firmware, really ?? And to top it off it seems that no Samsung rep even takes the time to check in here, they would have figured out yes, firmware updated messed things up, just take responsibility and fix it.
25-02-2020 03:44 AM in
Email from Samsung: "Dear Fausto, This is regarding your recent contact with Samsung Live Chat Support. We understand you are facing HDMI-ARC connection issues after performing a software update on your TV. We would like to assure you that we do not have any such reported issues for the model of Samsung TV you are referring. As you have mentioned that reset already performed on TV and still you have connection issues, we recommend you wait for next firmware update or get the TV diagnosed by an authorized service centre. You may copy the below given link and paste in a new browser window to open a service request page. https://www.samsung.com/us/support/service/ You may contact Samsung Support for any further assistance if case you are not able to file a service request. Thank you. Samsung Online Support"
25-02-2020 06:18 PM in
26-02-2020 01:42 PM in
So after hours on the phone, several online chats, and emails, a visit from a Samsung Tech, I was left with ARC not working, and Nextflix no sound via my receiver and my Samsung remote wiould not control the volume on the receiver (because i had done the workaorund with opcital audio). Well last night I spent another 60 minutes on the phone with a tech, from the getgo she sounded a lot more knowledgeable than every other tech I had spoken with, she did the remote thing, changed settings here and there, reset the smart hub, and just like that, now my arc works, I can use my PS4 connected to my receiver and from there to the tv via ARC, have video/audio, my controller works with my receiver again, but...... Netflix sound will not work via my receiver speakers, but if I use the app on the PS4 no problem whatsoever, so it's def not the receiver, if I use the tv app and tv speakers no problem with sound, then proceeded to speak with a Netflix tech, who right off the bat said that they are aware of an issue, but seems to be only on the Samsung app after the firmware update, so as of right now I have removed the app from the tv and will be using the app on ps4 unil it gets fixed.
26-02-2020 10:02 PM in
Exact same issue on my Q60R since the fw update.
All apps used to work perfectly with DD+ audio through HDMI ARC to my Yamaha AVR.
But now I only get silence from Netflix.
Not good enough Samsung, admit it was your fault and fix it!
This problem happened from the moment that I got the popup notification telling me that the update had been applied.