Fire Stick With SAMSUNG 75" 8K QE75QN700ATXXU

[WRUREFEREE]

Hi All,

 Yesterday my new SAMSUNG QE 75QN700ATXXU 75" QLED 8K TV arrived as the previous model 4K screen failed after only three years

When i plug the fire Stick in to any HDMI port all i get is a black screen, the TV can see the Fire Stick however the menu or home screen will not load.

I have phoned Samsung who remotely accessed my TV and rebooted the HDMI Ports made no difference.

The device works fine on older TV's i even tried a new Fire Stick in the TV nothing will load.

Samsung told me to contact Amazon or to reach out in the forums, as the seem to think that the 4K Fire Stick may not work on a 8K Samsung TV

Please Help

[xSteveuk]

Hi
Try below
Restart the Fire TV Stick. If Your Fire TV Stick doesn't have a power button, you can turn it off and back on by unplugging it from power for at least three seconds, and then plugging it back in. This will usually fix an unresponsive Fire TV Stick

[WRUREFEREE]

Hi Steve

Thanks for the reply we have tried everything mate, makes no difference cant get the firestick to load

[hannah33369]

Factory reset the tv

[WRUREFEREE]

Already tried it Samsung basically told me the TV is fine passed it back to Amazon who are just as helpful