I think the problem is Ambient mode, they should never have diluted their "Artwork Concept". Not only is it confusing for their own support and customers, its such a poor experience, its just going to turn people off of "The Frame" because the 2 are so conflated.
For instance, had I known what Ambient really was, I would have not thought twice, I would gladly have paid more to get the Frame, even though I didn't need the little 1 cable 1 box connector thing.
TV as artwork...great concept Samsung, now clean it up and do it right. Don't bait people with a watered down version called Ambient that's just going to turn people away from the brand.
Question for the Forum Moderator:
As this lengthy thread has made glaringly obvious, Samsung customers are not at all pleased with what appears to be Samsung's deliberate and ongoing misrepresentation of Ambient Mode and its capabilities. These complaints have been consistent and longstanding, and coming in for many months . . . with zero response from Samsung.
Does Samsung have ANYTHING to say in response? Are these complaints even being seen by / shown to anyone at Samsung?
Or is it that Samsung could not care less, now that it has our money?
For crying out loud, at least give us the ability to display images full screen, without border or background. I could edit in my own matting a hundred times over in the time I have invested trying to get ambient mode looking right.
You're wasting our time Samsung and frankly, LG is looking better and better.
Just a post to say that the Community team don’t currently have any direct feedback avenue for feature requests/suggestions for products outside of Smartphones/Tablets/Wearables on Community, and so aren’t able to give you feedback on those requests/suggestions - other than to say "Thanks for posting that/those! ".
But there are Samsung staff besides us who read stuff from the Community, so I think it’s great that you’re sharing your thoughts and ideas here.
Say "Hello!" to the Community in The Introduce Yourself Thread.
While I thank the moderator for at least acknowledging the inquiry (on the US forum, the response would be to censor the post and ban the poster), the response encapsulates the problem with Samsung these days.
When I first started trying to solve the problems with Ambient Mode over a year ago, both Samsung and SmartThings CS could not help, and both said I should go to the Samsung Community forums for help. I did so (both on the US and Euro boards). As we have all observed, Samsung has been of no help at all.
Now it's confirmed: not only are our questiona and complaints about the fraudulent nature of Ambient Mode not being read by anyone at Samsung, the moderator indicates that there's not even any mechanism for him to forward them to anyone at Samsung who might be able to respond.
In other words, despite this board being set up by Samsung and touted as a way for its customers to get answers from Samsung about problems, it's merely a Potemkin Village for appearance purposes . . . we can ask all the questions and complain all we want, but for all effective purposes Samsung treats it like the employee sugggestion box that feeds directly into the trash can.
I find it hard to believe that the moderators truly do not have *any* communications mechanisms with the TV side of Samsung (if that is true, then how could they possibly get up to date answers to technical questions). How hard can it be to send an e-mail saying, "community members are raising persistent questions about whether Ambient Mode will ever perform as advertised -- can I get somebody to comment or give them some information?"
"Thanks for posting that/those! ".
Wow, that sarcasm is not appreciated.
Its clear there's no genuine engagement here with Samsung, so the forums are basically a low cost therapeutical cushion between Samsung and the end user. Get other customers to respond to complaints and requests for info.
Well, I have plenty of choice and you can be assured it won't be Samsung. Off to shop this weekend for new washer and dryer.
"the forums are basically a low cost therapeutical cushion between Samsung and the end user. Get other customers to respond to complaints and requests for info."
I guess if you want proper Ambient Mode capabilites get a Chromecast.
And next time buy LG or whatever.
Over and out - this forum is useless, customer lost.