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faulty 65inch neo qled under 6month old

(Topic created on: 25-11-2023 04:01 PM)
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john198
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samsung  did a video diagnois of fault and its a common fault with the qled thats known to samsung this fault is after 5 and half months owning the tv .. they told us we had wait 4 days engineer to come to provide a uplift number so that we can go back to currys were bought from and get a refund after many calls back forth between us to samsung and currys to be fobbed off between them both leaving us with no tv and two disabled children that cant understand why there no tv working  and still awaiting this so called engineer to come been told today by samsung that we would be getting a call off there head office we shall see if happens if not they will get another cal off me  after put in complaint as fault is common and diagnoised on the video call there for they should be providing us with the uplift number instead like currys all passing blame  on  each other shocking thats the cost these tv and there service and custermer skills are failing very short on what would expect from a big company 

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11 REPLIES 11
john198
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yes its no good they need a uplift number to be provided which samsung no transaction numbers are no good 

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ChrisM
SuperStar
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The next step should be for our engineers to submit a report with the result of their findings to our Head Office, who will then be in touch with our Alternative Resolutions Team, to discuss the next available options with you. We'd like to apologise for the inconvenience this has caused.

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