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Original topic:

External subtitles on UE40KU6020K not working

(Topic created on: 03-05-2020 09:14 PM)
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Rajni
First Poster
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Can anyone help?

 

Subtitles option is greyed out.

 

I'm trying to watch from Prime. Not sure what's going on. Software updated but still no luck. Please help 😔

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Rajni
First Poster
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Hi, I am really really sorry. This is my fault. When you first said to check the subtitles on Amazon Prime, I said I couldn't find them. 

 

I looked in the settings of my account - nothing.

I looked at the menu option on the movie (the 3 dots) - nothing. 

It was right there in front of me! A dialogue box on the movie screen (see pic attached) 🙈 The image is showing black as Prime don't allow you to take a screenshot of the movie when it's playing.

20200505_225051.jpg

 

So sorry for taking up your time. When I pressed the dialogue box, the subtitles were off 🙄😂

 

Really really appreciate.your help, if I checked the app properly as you said, it would have been resolved. 

 

Apologies and thank you once again 🙏

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