04-05-2020 12:14 PM in
Hi there, thanks for getting back to me. I just tried Netflix and it's the same...won't allow subtitles. In the settings on the TV, I go to 'System' and the 'Accessibility'. I'm there the subtitles option is greyed out. I'd be grateful for any advice. Kind regards, Rajni
05-05-2020 03:41 PM in
Right, so it doesn't matter the app you are using, subtitles always stay greyed out. Can you reset the TV? Unplug all devices connected to the TV, then Menu > Support > Self Diagnosis > Reset. Finally, reconnect all external devices and check if the subtitles option is still greyed out.
05-05-2020 07:52 PM in
Hi, thanks for this.
I've done what you suggested but it's still greyed out.
I read the e-manual on the TV which says the below - see attached pic. However there's nothing on Amazon Prime to adjust the subtitle settings.
05-05-2020 08:03 PM in
Thanks for sending this through. Do you have any external device connected to the TV via HDMI that may be causing this? If so, can you unplug it to see if the subtitles option is available again? Amazon Prime is the app so I don't think is causing the issue.
05-05-2020 08:14 PM in
Hi, yes, my virgin TV is connected to HDMI1 and DVD connects to HDMI2 (only when the DVD player is turned on).
I need to keep the virgin TV connected. Does this mean I can't use the subtitle option on the TV at all?
Thank for your help, I really appreciate it.
05-05-2020 08:28 PM in