20-05-2022 04:45 PM - last edited 20-05-2022 06:39 PM
20-05-2022 07:04 PM in
Hi @Toddy94 ,
that shouldn't be happening at all! Is this only displaying when you are watching a football match? Would you be able to share some images of what you see?
You also mentioned that this was purchased 23 days ago, have you tried to reach the retailer to get this replaced?
20-05-2022 07:36 PM in
20-05-2022 08:16 PM in
Thanks for clarifying that. is this affecting content reproduced from an external device or all of them? Is the TV running on the latest version available for it (1903.0)? You can check this from the TV Settings> Support> About TV or Contact Samsung.
If this is up to date I would recommend contacting our AV Team to try some further troubleshooting steps and/or provide you with the next steps. They can be reached on: 0333 000 0333.