ERROR_MODEL_BIND

[Annie98]

My Samsung Smart TV UE46EH5300 suddenly refused to connect to the internet, displaying the error message ERROR_MODEL_BIND. What should I do?

[paul1277]

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@Tiff wrote:

Hi, I'e been getting the  ERROR_MODEL_BIND message for a couple of weeks and vannot connect to the internet. Please help!

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If it worked OK when you first got it and then stopped working  then it does look like a fault. If it's less than 30 day's old ask for a replacement or refund. If over ask for a repair.

[Tiff]

Hi

I've had it for years and its worked fine. Just the last two weeks we've had this error. When you say ask for a repair, where do I go for that? 

[paul1277]

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@Tiff wrote:

Hi

I've had it for years and its worked fine. Just the last two weeks we've had this error. When you say ask for a repair, where do I go for that? 

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I think best bet is Samsung Support,  but it sounds like a fault, unless you have updated the firm ware which caused it.

[Tiff]

The only updates I've ever done are the automatic updates that pop up. I thought this was Samsung Support. Is it not?

[paul1277]

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@Tiff wrote:
The only updates I've ever done are the automatic updates that pop up. I thought this was Samsung Support. Is it not?

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No this is Samsung forums. I am another owner. The moderators are from Samsung

[Tiff]

Do you have this fault too?

[Pino59]

I have the same problem (ERROR_MODEL_BIND) with my UE46ES63000, what should I do to solve it?

Thanks in advance.

Giuseppe

[Tv12]

I have exactly the same problem with the same model of TV but I have had my TV for almost 5 years and it has never been able to connect to the internet. 

I contacted Samsung support but their offices are based in the Philippines and the guy on the phone could barely speak English. 

Are there any other Samsung telephone numbers to register a complaint for this problem as it’s obviously more common than I thought?

[Tiff]

I've always been able to connect to the internet. It's just the past 2 weeks I've had this  error and cannot. 

I called Samsung Support too and was given a number for repair engineers in my area. It will be chargeable.

The number is 01708 361560

I haven't had a chance to call yet. 

Looks like a lot of people have this issue. I'm not sure why it seems impossible to get a quick answer from Samsung. 

[Tiff]

I called Samsung Support too and was given a number for repair engineers in my area. It will be chargeable.

The number is 01708 361560

I haven't had a chance to call yet. 

 

Looks like a lot of people have this issue. I'm not sure why it seems impossible to get a quick answer from Samsung. 

[İzmir-James]

Did you have any luck?

Our tv is exactly the same. About 4 years and it has never connected. We just got Netflix so now it’s kinda necessary!

[MaggieD52]

No, I gave up trying.

[TLS]

Yep.  Mine works fine now!

[Loth28]

Awesome thanks

[satticheers]

Hi Annie98,

i have the same issue , while trying to connect the samsung Apps , its giving me the error as ERROR_MODEL_BIND , please help me . it was working fine till yesterday .

i live in US, Below are TV details 

Model -UN40EH5300 

Internet- Comcast 

[Elton2018]

I have the samen issue, i Have model Type UE46ES800. I cant connect to internet. It was working perfectly.  Internet is fibre

[halojen]

I unplugged my TV for 30 seconds, and then plugged it back in. That seems to do it. 

My issues seems to be created when accessing Netflix through Xfinity.

[Elton2018]

Problem solved, i installed a software update. I hope I can send a bill to samsung for the three hours I was looking to solve this problem. Its weird that you buy a product and the manufachtered can change your software settings with any notice.

[Mista2]

Argh, what a dumb error message. I finanlly found this thread and tried a software update. Working at last.

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@Elton2018 wrote:

Problem solved, i installed a software update. I hope I can send a bill to samsung for the three hours I was looking to solve this problem. Its weird that you buy a product and the manufachtered can change your software settings with any notice.

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[Rmerenyi]

Hi. I found this bolg/video, did it and it worked perfectly.

https://www.youtube.com/watch?v=_AmOxUQqHsg&feature=share

[marinamarian]

The option Software update was greyed out for me. Had to go to Menu-System-Setup and reinstall the tv, along with channels and all.