ERROR_MODEL_BIND

[Annie98]

My Samsung Smart TV UE46EH5300 suddenly refused to connect to the internet, displaying the error message ERROR_MODEL_BIND. What should I do?

[CarlH]

Hi @OZed. This model number looks like a US one (I can only assist with UK models). Take a look at this link for the contact details for Samsung in your region. 

[OZed]

Hi carlh. Link does not help. Brings me back to global samsung site and still no firmware upgrade for ua40es6200wxjg

could you give me the firmware upgrade for this version?

[CarlH]

I don't have any info on this particular model, @OZed. Where abouts are you based? Does that link give you details for Samsung in your region? 

[OZed]

@carlh Yes i see my region but brings back to french version of samsung global site. And no firmware upgrade for version ua40es6200wxjg on this site either.

is there a blog for my region (africa)? 

[CarlH]

If you contact Samsung in Africa, they will be able to confirm if there is an update or not, @OZed. If there is and you're still unable to download the update, they may be able to send you a USB memory stick with it on.

[Monkeyface]

This is the solution. Smarthub stopped working for ages. I wasted loads of time, was showing up to date. But manually downloaded and installed using USB and it’s all working again. Thanks

[Elaine15]

Really helpful post. Thanks - solved my issue

[AndrewL]

That's great news, Elaine. Please can you let us know which post worked for you, and we can mark it as the accepted solution.

[Geraldyeap]

Hi Elaine, can share your solution? Thank you. 

[DaveyG]

Hi All. Just experienced this problem today on my mom's tv then I was setting up Netflix for her. I also could not automatically download a system update as the tv had the latest version. I selected to download an 'alternate' version (this is an  option). Tv reset of course and erased all the network settings. Ok, no problem, I put them in and it started working, I loaded TED up for a test. Great, worked once. Try Netflix and now same error as before. Tried to go into TED again and same error, completely broken like before.  Not really knowing this tv I went into something called 'samsung link', which appears to be their media manager. It immediately asked me to enter the Date and Time. Bingo I thought as I'm familiar with systems which fail when they don't have their clocks right. I enter in the date and time and exit back into Hub. Now Netflix and TED load every time, no issues. I'm writing this on the same night as the fix, so I'm uncertain the solution is stable, but I've been in and out of the Hub and Netflix many times and it works so far. 

 Tv is: un46eh5300

Hope this may work for someone as well.

[JAMES4578]

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@DaveyG wrote:

Hi All. Just experienced this problem today on my mom's tv then I was setting up Netflix for her. I also could not automatically download a system update as the tv had the latest version. I selected to download an 'alternate' version (this is an  option). Tv reset of course and erased all the network settings. Ok, no problem, I put them in and it started working, I loaded TED up for a test. Great, worked once. Try Netflix and now same error as before. Tried to go into TED again and same error, completely broken like before.  Not really knowing this tv I went into something called 'samsung link', which appears to be their media manager. It immediately asked me to enter the Date and Time. Bingo I thought as I'm familiar with systems which fail when they don't have their clocks right. I enter in the date and time and exit back into Hub. Now Netflix and TED load every time, no issues. I'm writing this on the same night as the fix, so I'm uncertain the solution is stable, but I've been in and out of the Hub and Netflix many times and it works so far. 

 Tv is: un46eh5300

Hope this may work for someone as well.

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Hi @DaveyG, thanks for sharing.   I have not come across  an "alternative"  software download as such,  it is usually Auto /Manual Download or the USB option.  This seems to be a 2012 set and whilst no recent firmware on website a 2015 version is available for USB download.  https://www.samsung.com/us/support/owners/product/2012-led-smart-tv-eh5300-series  however glad Netflix  solved, at least for now.   Yes you are in correct that inaccurate clocks can cause issues.

[JAMES4578]

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@Geraldyeap wrote:

Hi Elaine, can share your solution? Thank you. 

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Hi @Geraldyeap, going by logic think it was my post on the USB download which also linked @AntS ' advice on Wifi  https://eu.community.samsung.com/t5/TV-Audio-Video/ERROR-MODEL-BIND/td-p/370177/page/6    8th post on page 6 but hopefuly Elaine will confirm specific info which helped.

For your Tv the laest firmware for USB download is dated 2015 http://www.samsung.com/ae/support/model/UA32EH4500RXZN#n

[Alino2]

thanks so much! you have been a real guide to solve the problem. if you do not work for Samsung they should think about hiring you! I had more hard words for Smasung but I prefer to keep it for myself. although I am sure they know ...
thanks again, Ale

[Rmerenyi]

Hi. Sounds like you’ve had the mist success so far, but in your instructions where u refer to the step of going to the menu and selecting system update, my menu does not provide that option or anything similar. I have only “software update” which cannot be accessed and when selected states “this function is not available”.

[MaggieD52]

Impossible tae did this bit when the tv won’t connect tae the internet

[MaggieD52]

I used my laptop and logged on tae the Samsung website and found the download there for my TV, from there I was able tae get it all sorted.

[Tommy1717]

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[Tommy1717]

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[Yolifern88]

Can somebody please help me? I have been receiving the error model blind message on my smart tv for over a month now. I called Samsung and they said it would be sorted over 3 weeks ago and it still hasn’t been fixed. I have tried resetting my internet, the Tv and the smart tv but nothing has worked. Many thanks for your support 

[paul1111]

Send it back and get atelly that works.

[gazzer · Accepted solution]

Solved.   

I had same error suddernly this week and not been able to run apps etc. although network connection were regonised and  ok in settings.  goto main menu on tv, then support, then software update.  follow the instructions for installing the software (make sure that the network settings are ok first).  After the TV reset its self.. no more ERROR_MODEL_BIND and apps / Neflix working again.   So I think Saumsung is creating an error for us when it wants us to do a system software update.