04-01-2018 12:41 PM in
TVMy Samsung Smart TV UE46EH5300 suddenly refused to connect to the internet, displaying the error message ERROR_MODEL_BIND. What should I do?
Solved! Go to Solution.
21-01-2018 10:13 AM in
TVSolved.
I had same error suddernly this week and not been able to run apps etc. although network connection were regonised and ok in settings. goto main menu on tv, then support, then software update. follow the instructions for installing the software (make sure that the network settings are ok first). After the TV reset its self.. no more ERROR_MODEL_BIND and apps / Neflix working again. So I think Saumsung is creating an error for us when it wants us to do a system software update.
13-01-2019 05:17 PM in
TV13-01-2019 05:31 PM in
TVHi carlh. Link does not help. Brings me back to global samsung site and still no firmware upgrade for ua40es6200wxjg
could you give me the firmware upgrade for this version?
13-01-2019 06:11 PM in
TVI don't have any info on this particular model, @OZed. Where abouts are you based? Does that link give you details for Samsung in your region?
13-01-2019 06:20 PM in
TV@carlh Yes i see my region but brings back to french version of samsung global site. And no firmware upgrade for version ua40es6200wxjg on this site either.
is there a blog for my region (africa)?
13-01-2019 06:23 PM in
TVIf you contact Samsung in Africa, they will be able to confirm if there is an update or not, @OZed. If there is and you're still unable to download the update, they may be able to send you a USB memory stick with it on.
02-04-2018 01:11 AM in
TV11-05-2018 03:56 PM in
TVReally helpful post. Thanks - solved my issue
11-05-2018 04:12 PM - last edited 11-05-2018 04:22 PM ) in
TVThat's great news, Elaine. Please can you let us know which post worked for you, and we can mark it as the accepted solution.
12-05-2018 01:55 AM in
TVHi Elaine, can share your solution? Thank you.
21-05-2018 05:07 AM - last edited 21-05-2018 05:13 AM ) in
TVHi All. Just experienced this problem today on my mom's tv then I was setting up Netflix for her. I also could not automatically download a system update as the tv had the latest version. I selected to download an 'alternate' version (this is an option). Tv reset of course and erased all the network settings. Ok, no problem, I put them in and it started working, I loaded TED up for a test. Great, worked once. Try Netflix and now same error as before. Tried to go into TED again and same error, completely broken like before. Not really knowing this tv I went into something called 'samsung link', which appears to be their media manager. It immediately asked me to enter the Date and Time. Bingo I thought as I'm familiar with systems which fail when they don't have their clocks right. I enter in the date and time and exit back into Hub. Now Netflix and TED load every time, no issues. I'm writing this on the same night as the fix, so I'm uncertain the solution is stable, but I've been in and out of the Hub and Netflix many times and it works so far.
Tv is: un46eh5300
Hope this may work for someone as well.
21-05-2018 02:17 PM - last edited 21-05-2018 02:18 PM ) in
TV
@DaveyG wrote:Hi All. Just experienced this problem today on my mom's tv then I was setting up Netflix for her. I also could not automatically download a system update as the tv had the latest version. I selected to download an 'alternate' version (this is an option). Tv reset of course and erased all the network settings. Ok, no problem, I put them in and it started working, I loaded TED up for a test. Great, worked once. Try Netflix and now same error as before. Tried to go into TED again and same error, completely broken like before. Not really knowing this tv I went into something called 'samsung link', which appears to be their media manager. It immediately asked me to enter the Date and Time. Bingo I thought as I'm familiar with systems which fail when they don't have their clocks right. I enter in the date and time and exit back into Hub. Now Netflix and TED load every time, no issues. I'm writing this on the same night as the fix, so I'm uncertain the solution is stable, but I've been in and out of the Hub and Netflix many times and it works so far.
Tv is: un46eh5300
Hope this may work for someone as well.
Hi @DaveyG, thanks for sharing. I have not come across an "alternative" software download as such, it is usually Auto /Manual Download or the USB option. This seems to be a 2012 set and whilst no recent firmware on website a 2015 version is available for USB download. https://www.samsung.com/us/support/owners/product/2012-led-smart-tv-eh5300-series however glad Netflix solved, at least for now. Yes you are in correct that inaccurate clocks can cause issues.
21-05-2018 04:57 PM in
TV
@Geraldyeap wrote:Hi Elaine, can share your solution? Thank you.
Hi @Geraldyeap, going by logic think it was my post on the USB download which also linked @AntS ' advice on Wifi https://eu.community.samsung.com/t5/TV-Audio-Video/ERROR-MODEL-BIND/td-p/370177/page/6 8th post on page 6 but hopefuly Elaine will confirm specific info which helped.
For your Tv the laest firmware for USB download is dated 2015 http://www.samsung.com/ae/support/model/UA32EH4500RXZN#n
24-05-2018 10:51 PM in
TV11-06-2018 02:03 PM in
TVHi. Sounds like you’ve had the mist success so far, but in your instructions where u refer to the step of going to the menu and selecting system update, my menu does not provide that option or anything similar. I have only “software update” which cannot be accessed and when selected states “this function is not available”.
04-03-2019 06:31 PM in
TVImpossible tae did this bit when the tv won’t connect tae the internet
09-03-2019 10:30 PM in
TVI used my laptop and logged on tae the Samsung website and found the download there for my TV, from there I was able tae get it all sorted.
24-03-2019 06:27 PM - last edited 25-03-2019 12:11 PM ) in
TV.
24-03-2019 06:33 PM - last edited 25-03-2019 12:12 PM ) in
TV.
20-01-2018 01:15 AM in
TVCan somebody please help me? I have been receiving the error model blind message on my smart tv for over a month now. I called Samsung and they said it would be sorted over 3 weeks ago and it still hasn’t been fixed. I have tried resetting my internet, the Tv and the smart tv but nothing has worked. Many thanks for your support
20-01-2018 04:38 PM in
TVSend it back and get atelly that works.
21-01-2018 10:13 AM in
TVSolved.
I had same error suddernly this week and not been able to run apps etc. although network connection were regonised and ok in settings. goto main menu on tv, then support, then software update. follow the instructions for installing the software (make sure that the network settings are ok first). After the TV reset its self.. no more ERROR_MODEL_BIND and apps / Neflix working again. So I think Saumsung is creating an error for us when it wants us to do a system software update.