Error message 'error-model-bind' when trying to connect to smart hub.

[Amanda09]

Keep getting error messages'error-model-bind' and 'error_exe_001' when trying to use the smart hub. Internet is connected fine and working but still no luck. Any suggestions what it could be? 

[CarlH]

Hi @Amanda09. Can you tell me the model number number of your TV? 

[Amanda09]

Hello,

Model is UE55ES6300

[Chef_Sandham]

Hi Carl, I'm having the same problem too, any help would be appreciated. Model number is: UE40EH5300.