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Error icon on Samsung TV QLED Series

(Topic created on: 26-02-2021 04:10 PM)
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Mark
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Hi

I have a Samsung Smart TV and there is an icon that pops us stating Device P cannot be found?

How do I remove this icon?

Thanks

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AndrewL
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@Mark : Hi Mark. Please can you confirm the full model number of the TV, located on the sticker on the back of the device? Are you seeing this pop up when attempting to access a particular feature, or an external device? Are you able to provide a photo of the issue to give me a better understanding of your query? 

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Mark
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Hi

the model is QE55Q75TAT

thanks

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Mark
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Hi Andrew is the pic of the error 

B5B72AF9-C4FC-42BE-BC8E-7A13DE5C34D8.jpeg

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Mark
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Hi is it possible someone can look into this?

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Mark
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Hi Andrew do you have a solution to my problem?

Thanks

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AndrewL
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@Mark : In the screenshot it seems to say 'The Device Is Connected - Device Name P'. Do you have any Bluetooth devices nearby that may be in pairing mode? Can you head to Settings > General > External Device Manager > Input Device Manager > Bluetooth Device List, to see if anything is listed here. Similarly, head to Settings > Sound > Sound Output > Bluetooth Speaker List, as well as Settings > General > Accessibility > Multi-output Audio, and remove any items listed here. 

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Mark
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Hi Andrew 

 

have checked those and no Bluetooth devices are connected.

thanks

mark 

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Mark
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This did not solve issue. Is it something to do with Alexa?

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Mark
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Hi there

I have checked these and it is still coming up. How do I remove this message? Can I disable Bluetooth on the tv?

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