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ERROR CODE 202 SAMSUNG TV ISP BLOCKING SERVICE HELP!

(Topic created on: 08-11-2020 04:17 AM)
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Brandofosho
First Poster
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Getting Error code 202 when trying to use apps or do anything on my tv via wifi.. The strange thing is I get "connected to the internet" via wifi, but then trying to use Netflix, hulu, etc...it doesn't work...digging deeper I found that I "cannot connect to smart hub" because there is an "ip blocking the service. error code 202." Everything works fine when I hard wire a lan cable...but that's not practical for my setup.

Ive had the tv for a solid 8 months and it worked fine..this just started happening.

No clue what to do... So far I've: 

- factory reset the tv

- reset network

- put DNS server to 8888

- updated software (via lan)

- unplugged tv for 5 min

- called internet provider..they assured me there was no block on their end...

Need help getting tv to connect to my wifi. very strong speeds..good modem/router (netgear NightHawk and Orbi mesh system)

Again, everything's been fine for 8 months. I've done nothing different..Please help! I've looked everywhere! Thanks!

 

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42 REPLIES 42
YamiQucha
Apprentice
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I just dove into this, and you are so right!

What a bummer, okay, I'll ensure to disable that!

I greatly appreciate your advice and for keeping me safe! You da real MVP.

I guess I'll be contacting Xfinity 😢

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DrGreenGiant
Apprentice
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You're welcome!  (I am a cybersecurity engineer so when I saw the reply I had to say something!)

For onlookers, when you add an IP to a DMZ it mean, for this IP address, turn all the security off. Just let everything connect however it wants (from the world outside your router, which is likely your service provider, i.e. the wider internet.)

I know that means you need to find another solution for your TV, which is hugely annoying (I have a Samsung TV and it drives me mad) but it is better than effectively shouting your bank account details across a busy pub.

For me, as in an earlier reply, I found that it was the DNS resolution which was causing the TV to not work. This is a complex problem that requires some skill and knowledge to fix (until Samsung quietly change something.)  Unfortunately, my advice is to contact Samsung or hope that your country has something like we have here (The Consumer Rights Act) which means products have to work, else you're entitled to a refund.

absfabedd
First Poster
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I have the same problem with error code, I called network provider, as unfortunately the WiFi i have I have to call BT to change anything including passwords and if the router goes off! They say there is no problem with it. Any ideas. I have 3 samsung tvs 1 is quite old and the other 2 are new and it is only the new ones that I am having problems with
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