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Dolby Digital Plus Not Working in Samsung M5570

(Topic created on: 06-07-2018 04:31 PM)
6990 Views
Kaustav1990
Apprentice
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Dear All, 

I'm trying to find out a solution for this issue since last 1 month, but not able to figure it out. Having samsung smart tv M5570, which was connected through HDMI V2.0 to my Sony BDV-E4100. Now my issue is, not getting dolby digital plus audio in my sound system. Like if i play a movie in netflix, and tv audio set to dd+, sound system not giving any sound. Any suggestions please. To activate dd+.

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6 REPLIES 6
Kaustav1990
Apprentice
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Dear community members and developers please support for my problem. 

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paul1277
Black Belt 
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If something does not work on a new telly send it back and get a replacement rather than being messed around. Everything should work as advertised from day one.
Paul
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Kaustav1990
Apprentice
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@paul1277 wrote:
If something does not work on a new telly send it back and get a replacement rather than being messed around. Everything should work as advertised from day one.
Paul

TV older than 6 months and Sound system already taken 1 month back. Return is not possible. Kindly guide how can i get dd+ sound in my sound system. 

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Phil12
Voyager
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Hi

 

We were watching a film on Amazon Prime, and I have the TV connected to the AV amplifier via an optical cable (couldn't get ARC to work so gave up with that).  On a couple of occasions the amplifer displayed Dolby Digital Plus being received, so it is possible.

 

Our audio output settings on the TV are set to "bitstream" I think, which should delivery them unchanged if supported.

 

Regards

 

Phil

 

 

 

 

paul1277
Black Belt 
Options

@Phil12 wrote:

Hi

 

We were watching a film on Amazon Prime, and I have the TV connected to the AV amplifier via an optical cable (couldn't get ARC to work so gave up with that).  On a couple of occasions the amplifer displayed Dolby Digital Plus being received, so it is possible.

 

Our audio output settings on the TV are set to "bitstream" I think, which should delivery them unchanged if supported.

 

Regards

 

Phil

 

 

 

 


My friend has a Hisense and that sends a raw audio which when playing atmos films is recognized as atmos on a Denon receiver using the arc. If you can not send a dd+ signal via arc then I would question the tv and think it might be a fault. 

Paul

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Kaustav1990
Apprentice
Options

@paul1277 wrote:

@Phil12 wrote:

Hi

 

We were watching a film on Amazon Prime, and I have the TV connected to the AV amplifier via an optical cable (couldn't get ARC to work so gave up with that).  On a couple of occasions the amplifer displayed Dolby Digital Plus being received, so it is possible.

 

Our audio output settings on the TV are set to "bitstream" I think, which should delivery them unchanged if supported.

 

Regards

 

Phil

 

 

 

 


My friend has a Hisense and that sends a raw audio which when playing atmos films is recognized as atmos on a Denon receiver using the arc. If you can not send a dd+ signal via arc then I would question the tv and think it might be a fault. 

Paul


Yes in my case TV audio muted once dd+ selected. And dd+ content tried with ARC and optical cable but no luck 

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