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Original topic:

Does Samsung ever intend to update the firmware for eARC?

(Topic created on: 25-02-2021 11:11 AM)
Micheal_Knight
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Good morning all, I hope that someone from Samsung reads this but I have been chasing a problem with eARC for roughly 12 weeks now with no resolution or case updates in sight.

I speak with Samsung support every two or three days but absolutely nothing.

I don't know why I spent so much money on the Q950ts when its basically not doing what it says.

Someone...anyone...help!

Thanks.

MK

201 REPLIES 201
Moralneeeick
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If you have crappy cables you will get The issue 100% of the time as the cable is not able to maintain the signal between two points. If you have a good cable but crappy end points you will get the issue intermittently when EMI build up causes signal loss or shorting.

The hardware issue is the latter - and that’s what people are facing here. Trying new cables is the first thing most people will do - but the cable isn’t at fault here it’s a known hardware issue and bad quality control with the main boards and their electrical operation.

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mdiiorio
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If we continue putting our hopes in cables to fix a hardware issue or to magically add a feature that was falsely advertised, the only one benefitted will be Samsung.

Matt055
Journeyman
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Here is the description and why it works as they can take the huge bandwidth of 4K and ATMOS at same time. That’s when mine would glitch on that type of content 

HDMI 2.1 Cable 1.2m(4Ft),Stouchi 8K Ultra HD 48Gbps High Speed 8K60 4K120 144Hz RTX 3080 eARC HDR10 4:4:4 HDCp TV/PS5/Xbox SeriSamsung

 

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El Vikingo
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I have bought another specifically verified cable just in case. No surprise to see that nothing has changed. I still have no sound coming through e-Arc. I can only get sound through arc. So, @Matt055 you are very lucky it worked. I give up with this.  I suppose the last resort is buying an Nvidia shield for decent sound. I cannot believe I have to spend more money depaite Samsung's claims....

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Marty1711
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I've just purchased The QN800A 65 inch. My Denon receiver can't connect through the Hdmi eArc port. My TV scans for the device but nothing happens. I tried connecting to my old 2018 Samsung which is just Hdmi ARC  and it works fine. I've just had to send the TV back. So annoying. Not sure if the issue is the one connect box that the newer TVs have instead of ports directly into the TV. I'm not sure what TV to buy now. I love the Samsung's but not sure if this issue will happen again if I buy another one. 

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El Vikingo
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In this forum there have been diverse cases, regarding models, cables, countries etc. However, what seems uniform is that the 2020 Samsung televisions do not work with eARC enabled. Either the sound quality is deficient or entirely absent. So, the point is that it depends on your demands. If you are happy with the image quality, which is great, and arc sound (forget enjoying anything more than DD+), you are sorted with a Samsung. If you intend to connect the television to a sound bar or a receiver and surround sound setup, you would be better off looking at ANY other brand (LG, Philips, Sony...)

good hunting!

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Micheal_Knight
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Good afternoon all, as some of you may know I started this thread and I have some, interestingly weird news for you.

After saying I would pursue a support call on this anymore and just live with it I thought I would try one last time. Today an engineer arrived to see the issue for himself again, this would be the third time and the third TV I have had that exhibits the issue.

The engineer called to say he would arrive in the morning to see the issue. I prepped the system in readiness to show him the issue. Sure as sure, eARC switched to on and navigating various films on Netflix there was a delayed syncing of audio and a distorted pop just before it connects. Excellent, I can now show him the problem.

He arrives and the first thing he does as he walks up to the TV is use the support remote to access some sub menu systems and take pictures of details. After he is finished I proceed to show him the issue.

Hang on I say...somethings changed. I cannot reproduce the issue. What did you do Mr Engineer? he says nothing just entered factory mode settings to check some details. Well I say something has definitely changed. Audio syncs instantly and the popping is gone...absolutely nothing! Perfect audio some would say.

So I have a look through the menus and can see some settings have changed. So I asked the engineer again what did you do. He replies nothing and then says, when we enter factory settings the system turns on Dynamic picture and nothing else.

Not true, as the eARC had also been disabled! Perfect I think, I'll just switch this back on and I can show him the issue. But turning on eARC doesn't show the issue any more. Audio syncs instantly or as near as dam it and the pops are gone!

I must have missed something but I have spent an hour at lunch time today trying to work out what has happened but I cannot in any way reproduce the issue anymore. It's gone/fixed!

I felt like a complete liar to the engineer but he has agreed to keep the case open and check with another engineer what else might have happened. 

So I thought I would update you that my issue is completely gone. I don't know how but literally all I saw him do was point his remote at the screen, navigate a couple of sub menus and take pictures. Nothing else.

Thats all I have to say on this right now. I don't know what else to say lol 

Engineer was pleasant and brilliant but even he didn't think he was that good.

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Moralneeeick
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Same happened to me after an engineer visit - it lasted maybe 2 days. I hope yours sticks though!

Micheal_Knight
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So the problem came back and I’ve now been chasing a call back from a “product specialist” for over a week now.

 

Never have I ever had such an absolutely disgraceful support experience in my life. 

Pathetic 

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Moodysj
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Some European tv owners are stating that they have gotten a firmware update that rolled out in the last few days that finally has the earc fix

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