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Original topic:

Does Samsung ever intend to update the firmware for eARC?

(Topic created on: 2 weeks ago)
Micheal_Knight
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TV

Good morning all, I hope that someone from Samsung reads this but I have been chasing a problem with eARC for roughly 12 weeks now with no resolution or case updates in sight.

I speak with Samsung support every two or three days but absolutely nothing.

I don't know why I spent so much money on the Q950ts when its basically not doing what it says.

Someone...anyone...help!

Thanks.

MK

83 REPLIES 83
mdiiorio
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To the original question of this post, the answer is: No.

mdiiorio
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People could tell me that I'm a troll, or whatever, but the reality is that in comparison to Samsung, companies like LG listen to their customers and act accordingly. For example, just to mention a few basic things, they release very detailed changelogs and the changes are based on the feedback from customers or issues recognized by them as manufacturers, while Samsung remains in complete silence.

It's been more than a year since I bought my Q800T tv. I spent 3000€. What did I get? A broken eARC implementation, inability to do LPCM 5.1 or 7.1 passthrough, faulty VRR, and a warranty void because I told to support that I did a factory reset through the service menu.

With all that said, this is for sure my last Samsung product.

El Vikingo
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You are not a troll. Just another victim of circumstance. This is my first Samsung TV and it will certainly be my last. The changelogs you have mentioned are commonplace. I get them from Sony for my mobile and old TV, Yamaha are exceptional with my receiver. It is not yet a year old and they have tweaked the firmware several times in accordance with customer comments.

I am happy I didn't spend more on the Samsung. I have a Crystal 55". The sound system just simply does not work. If I enable e-ARC I get constant crackling sounds and PCM. If i disable it I get DD+. The problem is then when I switch it off. On restating, I have to change the e-Arc back to automatic to get ANY sound. Logically, I am talking about through my receiver, which works faultlessly with my Sony Blu-Ray and the old Sony TV which the Samsung replaced.

 

As you commented, Samsung have done NOTHING with 2020 models. They simply plough on with the next generation. It is a disgrace, an insult to customers. If i hadn't doubted between the fault being my receiver or TV, I would have returned it. I was disuaded because of the confinement.

 

The warning to all those who are considering a new purchase is. The TVs are beuatiful to look at and the image quality os great. But, the sound is abysmal for using anything other than the basic, limited speakers in the device itself.

mdiiorio
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Totally agree with you. In my case my sound system is a Sony ST5000. It's perfect, but it's a shame that I can't take full advantage of it thanks to Samsung. I can't plug my Series X in to the soundbar because it doesn't offer 4k120, VRR, HDR10+ and ALLM, but that's fine because that's why I bought the TV, to plug everything in it and use eARC... which again, it's broken.

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