The problem here is that Samsung feel no need to address the problem. They are selling Televisions by the bucketload and, being such large objects, many prefer to put up with the insufficiencies than return the product. Unfortunately, it is my case. I live on the 4th floor without a lift. Getting the device up the stairs was tough and I don't want to do it again.
I have learned a lesson. After years with a Sony, which was faultless. The features it lacked were never promised. I bought the Samsung believing it to be brand leaders, especially for the eArc feature, which I was excited to take advantage of with my AVR. In the end, I have to switch off the feature and get better performance from an Amazon Firestick when watching PrimeTV, which cost me less than 10%. Also it is interesting to note that I get a fairly constant stream of updates to improve the experience, not only correct mistakes.
The Samsung has had NO update since I bought it four months ago and it has horrendous sound quality and a feature which has never worked.
All I can say is that I am delighted not to have updated a Sony Xperia for a Galaxy. I will never buy from this brand again. A customer buys a product but is faithful to a brand which makes them feel welcome. Samsung does not.
