Does Samsung ever intend to update the firmware for eARC?

[Micheal_Knight]

Good morning all, I hope that someone from Samsung reads this but I have been chasing a problem with eARC for roughly 12 weeks now with no resolution or case updates in sight.

I speak with Samsung support every two or three days but absolutely nothing.

I don't know why I spent so much money on the Q950ts when its basically not doing what it says.

Someone...anyone...help!

Thanks.

MK

[Micheal_Knight]

Well I still cannot find any patch notes so i've no idea what the update was about!

[MGOUDAPP]

The Samsung update does not resolve the issue. The Sonos bèta version 12.2.3 of the arc does

[Micheal_Knight]

@MGOUDAPP did you have the same popping issue I am speaking about then?

[slx]

The issue, where Apps like Netflix no more pass through DD 5.1 to the AV receiver, when eARC is on, is also not resolved by the update 1497 on my Q950TS. Also there is still no LPCM 5.1 or 7.1 passthrough possible from a PS5 on Port 4.

I am also talking and writing with samsung support for a few weeks now. After 2x exchange of my whole display unit because of severe backlight issues, now I have a functional TV in terms of picture. But my eARC issues are not resolved by now. The guys from the support team gave me the hope, that this update could fix the issues, but it does not.

I am very dissapointed about what this update did.... if it did something at all...

*Edit: AV receiver is a Denon X2700H

[Micheal_Knight]

@slx well said, sorry to hear you are also having issues. Im also due a replacement TV but I don't know how many times i've stated this isn't a hardware issue. 

We can only hope for another update soon or I may as well ask for an exchange to the newer model to see if that will fix the issue.

I asked support for the specific details in update 1497, they said they don't provide this information. Lovely! 😕 

[slx]

3 months waiting for an update, and not a fix for anything. There are also issues with blooming in HDR game mode, also no change there.

I have also asked them about a changelog, and they stated, that they do not even know it.😅

I am also at the point that I would prefer an exchange TV or simply my money back, but I do not think that they would go along with it without resistance. And If they would exchange ist with a new model.... does this new model have the same issues at the end ?

[Micheal_Knight]

Look I get that we (the few that use all these features) have an issue but we must not be forgotten. We bought a TV with an expectation that it should work, it simply doesn't. 

[slx]

...and paying much money for a product that is selected by specifications it simply does not meet.

[seksimon]

> ...and paying much money for a product

> that is selected by specifications it simply

> does not meet.

This is INCREDIBLY true and why this lack of support and acknowledgement is so frustrating...

A couple thousand dollars is not pocket change. In the end, this is NOT the product I was promised when I bought it. 

[Galaxy_Echo]

The most frustration is not the issue itself , but the silence of Samsung.  Even if the TV is limited to not afford multichannel LPCM, Samsung should honestly give us an answer, not leave us in uncertainty.