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Disney Plus error - Device Init Failure - 1014

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New Member

Hello,

I want to use Disney+ on my Samsung Curved Smart TV. I install it through Store. But when executing I get error 1014: Device Init Failure.

How can I solve this??

3 REPLIES 3
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Moderator
Moderator

Hey @HaroldH, can you share what is the model number and software version your TV is running on? These can be found on the TV from Menu > Settings > Support > Contact Samsung. 

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New Member

Mine is doing the same thing.

model UN65KU6300

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Hi, 

 

I have the exact same issue. 

Model number UE49KS7500. 

 

Thank you. 

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