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Original topic:

Disney plus error 1033

(Topic created on: 13-04-2020 11:11 PM)
Saint_Nick
Journeyman
Options
TV

I have a ue40ku6400 - Disney + has been working fine for a few weeks but now I am getting this (no problem on another Samsung TV)

 

The error message relates to 'language settings' for what that's worth

 

I have been through disney + support & tried various things to no avail including verifying password, changing DNS settings etc.

 

Reinstalling smart hub worked until TV powered off then problem returned. Any ideas gratefull received - no one else seems to have this error!

61 REPLIES 61
DannyT
Moderator
Moderator
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TV
Hey there, @Saint_Nick.

Does the error say anything other that the number?

Welcome to the Community!

Saint_Nick
Journeyman
Options
TV

Hi - yes

LANGUAGE_SETTINGS_INIT_FAILURE

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DannyT
Moderator
Moderator
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TV
Are you using the TV in the UK, and did you purchase the TV here too?

Welcome to the Community!

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Saint_Nick
Journeyman
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TV

Hi - yes & yes 

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Keiran25
Apprentice
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TV

Having exact same problem.

I am in the US 

AntS
Moderator
Moderator
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TV

@Saint_Nick , Cheers! What's the full software version on your TV? 

 

(Menu / Settings > Support > Contact Samsung / About This TV)

 

@Keiran25 , With us being UK/Ireland based we're limited on what support we can give for US users, but it would be interesting to know the model code and full software version of your TV too. 👍

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Keiran25
Apprentice
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TV
UN49KU7000
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Keiran25
Apprentice
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TV
Oops sorry
Here it is
T-JZMAKUC-1241.5, BT-s
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Saint_Nick
Journeyman
Options
TV

It’s T-JZMDEUC-1242.0

 

cheers 

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