Disney plus error 1033

[Saint_Nick]

I have a ue40ku6400 - Disney + has been working fine for a few weeks but now I am getting this (no problem on another Samsung TV)

The error message relates to 'language settings' for what that's worth

I have been through disney + support & tried various things to no avail including verifying password, changing DNS settings etc.

Reinstalling smart hub worked until TV powered off then problem returned. Any ideas gratefull received - no one else seems to have this error!

[DannyT]

Hey there, @Saint_Nick.

Does the error say anything other that the number?

[Saint_Nick]

Hi - yes

LANGUAGE_SETTINGS_INIT_FAILURE

[DannyT]

Are you using the TV in the UK, and did you purchase the TV here too?

[Saint_Nick]

Hi - yes & yes 

[Keiran25]

Having exact same problem.

I am in the US 

[AntS]

@Saint_Nick , Cheers! What's the full software version on your TV? 

(Menu / Settings > Support > Contact Samsung / About This TV)

@Keiran25 , With us being UK/Ireland based we're limited on what support we can give for US users, but it would be interesting to know the model code and full software version of your TV too. 👍

[Keiran25]

UN49KU7000

[Keiran25]

Oops sorry
Here it is
T-JZMAKUC-1241.5, BT-s

[Saint_Nick]

It’s T-JZMDEUC-1242.0

cheers