04-04-2020 12:54 PM
Hi there, have tried to download the Disney+ app in the Isle of Man this week since it launched here 2nd April, but getting error AS415 on this App, though others are fine. The Disney+ app has just been released in this jurisdiction, but can't install. Any suggestions? Thanks
Solved! Go to Solution.
05-04-2020 10:23 PM - last edited 06-04-2020 10:26 AM
I eventually managed to get it by resetting the smart hub, then when it asks you to agree to the ts&cs, press mute, vol+, channel+ and mute again and choose country to be UK. You'll have to make a note of all your passwords as you'll need to log back into Netflix etc. Hope this helps!
06-04-2020 10:29 AM
Thanks all, it was a bit of a faff but all set up 🙂
Teamwork makes the dreamwork!
07-04-2020 11:45 AM
Hi all.
This issue was resolved in our servers last night and therefore all you now need to do is to search for the Disney+ app and download it. There should be no need to adjust any of the settings on your TV.
Hope this helps!
11-04-2020 12:19 PM
Thanks, have reset the TV to IOM and Disney+ is now available.
11-04-2020 12:34 PM
29-11-2020 02:43 PM
I get the same error message when trying to download the BT sport app. Can you resolve this issue on your servers also please?
03-02-2024 05:25 AM
@PhonsIOM wrote:
Hi there, have tried to download the Disney+ app in the Isle of Man this week since it launched here 2nd April, but getting error AS415 on this App, though others are fine. The Disney+ app has just been released in this jurisdiction, but can't install. Any suggestions? Thanks
Following as I have the same issue in India