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Disney+ issue

(Topic created on: 25-01-2022 03:46 PM)
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AndyVenables
First Poster
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My TV has developed a connectivity problem when watching Disney+, almost like it needs to buffer before it can continue. 

The screen goes black and I get the message "No Internet Connection. Please Check your internet connection. We will automatically reload the screen once a connection is established." This usually lasts between 5 and 10 seconds before resuming playing the video.

I've tried reinstalling the app on the TV and resetting my network settings with no success.

All other apps on the TV appear to be fine so I've ruled out a wifi issue, and Disney+ works fine on all my other devices. Does anybody have any ideas what the problem could be?

#disney+ #qn90aa

 

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10 REPLIES 10
Davies_1980
Apprentice
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Andy

Samsung acknowledged there’s an issue with WiFi drop out and have released firmware 1904. Released today.

Just downloaded it so fingers crossed.

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