Disney+ Error 1016 (Model UE40)

[Leon24]

Good morning,

We have had Disney+ installed on the TV for about six weeks now and has been working fine. Unfortunately when trying to access it today I get an error code 1016-app_config_failure

I have switched off the power to the TV and chosen reinstall from the apps menu, but the error still occurs. There is no option to delete from the menu as it says that "The basis set of apps on your device cannot be deleted ". 

I can access Disney+ from the firestick in a different room, so there is no problem with there. 

Please help as the children are used to watching films on the tv. 

Thank you. 

[Chris19841]

Mine too, that was very fast for me. 3days down. Well don Samsung

[MaireUi]

Fixed here in Ireland too. Good job.

[gppmele]

For me, it worked only for a few day. From yesterday I have again the same issue (error from.the Disney+ app)

[Sammie2_girls]

i have done all the resets on my smart tv for Disney + but is still coming up with the 1016 code any help would be appricated thanks

[Emmaleeb]

Hi there! I also had this issue with my tv. I updated the software on the tv and it is back to working.