06-08-2023 07:05 AM in
I have a problem with the Disney plus app on my samsung TV not playing but the app works on all other devices.
It's on a series 6 curved tv and I've reinstalled app, reset smart hub, switched off and unplugged, nothing works.
It opens the app but when you choose play it just circles.
I've searched old questions but can't see a solution. There is mention of clearing the cache but there's no option for that on this tv. Thanks
06-08-2023 01:09 PM in
@JV2023: Please can you confirm the model number of your TV, located on the sticker on the back of the device, or in Settings > Support > About This TV? In the meantime, please try pressing and holding the power button on the remote until the TV restarts, or unplug it at the wall for 30 seconds, then plug it back in and power on using the remote. I also recommend resetting your home router to address any potential network issues.
If the problem persists, please try accessing another web based application on the TV, or another streaming service, as a further means of verifying if the issue is network related, or app related.
06-08-2023 03:56 PM in
Hi, the model number is ue49ku6670uxxu.
I've already unplugged it and reset the router and all other apps work OK. If I press and hold the power button nothing happens it doesn't do anything other than turn the TV on or off and I've held it down for a while. Thanks