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Original topic:

Delivery date for 2021 The Frame?

(Topic created on: 06-04-2021 02:58 PM)
Steve_W71
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I pre-ordered the 65" 2021 The Frame on the 10th March, and it allowed me to book an installation date of the 22nd March. It is still showing as pre-order and not even shipped (6th April). I have called Samsung countless times and no one can give me an estimation of when I will see my TV.  They tell me that they will get someone from logistics to contact me but now one has done. Really frustrating, does anyone have an idea of how I can escalate this? 

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CarlH
Moderator
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Which number did you call, @Steve_W71? The Online Shop Team would be best for this and they can be reached on 03307 267 467. 

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Steve_W71
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Hi @CarlH, yes that is the number I called and they couldn't give a date and said that would get the logistics team to call me and no one has.

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