@Galafootball wrote:
Thankyou james
But soon as i press the 4 the tv comes on
Am i doing something wrong
Thankyou
14-10-2019 10:51 PM
Hello all
can anyone assist please
ive recently purchased a used ks8000tv from a user,
he has forgot his details & now won’t respond to my messages?..
i’m trying To delete his Samsung user account on the tv
i can see that I can add my original Sam account, should I do this or do I really need to delete the previous owners account// I have also tried to reset pin with no joy also
assistance appreciated
thankyou
Solved! Go to Solution.
14-10-2019 11:13 PM - last edited 14-10-2019 11:14 PM
Don't worry Mr @Galafootball and you are welcome to the EU Community, it will better to delete old account if TV let us, and insert the real owner account that you are.
You can try to restore to default values, and check if account disappear if not try to force to delete.
It will be better to wait to a specialist to confirm you all possibles step correctly, you will have news shortly and as soon someone can assist you since tomorrow, they will write you in this thread to ask you some questions or tell you some options.
Thanks for your contact and see you on Forum, you are welcome again to the Samsung World Together
15-10-2019 03:35 PM
@Galafootball wrote:Hello all
can anyone assist please
ive recently purchased a used ks8000tv from a user,
he has forgot his details & now won’t respond to my messages?..
i’m trying To delete his Samsung user account on the tv
i can see that I can add my original Sam account, should I do this or do I really need to delete the previous owners account// I have also tried to reset pin with no joy also
assistance appreciated
thankyou
Hi @Galafootball If no joy with default pin of 0000, It is easier to reset with the standard Remote Press Mute>8>2>4>Power Reset Pin some info for Smart Remote here though http://hardmasterreset.com/reset-pin-code-samsung-smart-tv/ Obviously you can set up new account, to delete previous owner's account though you would need to know the password though. Whilst can reset password would need some details https://account.samsung.com/accounts/v1/MBR/resetPassword Information here https://www.samsung.com/in/support/tv-audio-video/how-to-delete-a-samsung-account-from-samsung-smart...
You could contact support but without some input from owner may be problematic https://www.samsung.com/uk/support/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
15-10-2019 04:34 PM
15-10-2019 05:11 PM - last edited 15-10-2019 07:50 PM
@Galafootball wrote:
Thankyou james
But soon as i press the 4 the tv comes on
Am i doing something wrong
Thankyou
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
16-10-2019 08:11 PM
Hi james
changed pin successfully with smart remote
tried many attempts with standard remote but no joy
1st time with smart remote, big thnx
ref: the users acc ,ive just added my own
very grateful for yours & everyones replies
much appreciated