29-06-2022 08:05 PM
I feel the need to vent. Having paid £1500 on 15th November 2020 for a QE55Q700T ATXXU 55" Smart 8K HDR QLED TV from Curry's, the screen went exactly a week after the 1 year warranty had ended. I contacted Curry's and they offered to take it back anyway and look at it. When I got it back in January 2022 I was informed that it was a manufacturing fault that required a new screen. This was completed and the repair charge was refunded back to me. Told me it was Guaranteed for 3 months. After 5 months the exact same issue has arisen. Screen gone off. Samsung technician I was put through to was very pleasant but after about 40 minutes of 'try this, try that' I've been given the contact details of a company that may be able to repair it. Not interested at all that the TV is only 18 months old. With hindsight I should have demanded a new appliance. Totally devastated about this and quite frankly could do without the inconvenience of trying to get this sorted.
29-06-2022 11:09 PM
29-06-2022 11:10 PM
30-06-2022 12:30 PM - last edited 30-06-2022 01:27 PM
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
30-06-2022 02:29 PM
02-07-2022 10:36 AM
I'm not sure. If it was, I certainly would have done it.