Dark spot on Screen

[Predator96]

Hello,

I have a 55 Samsung 4k Tv,the exact model is 55MU6179.the Tv is 14 months old,3 or 4 months ago i started seeing a dark spot of my screen,its really noticeable when the screen is displaying vivid colors,like watching a football match,and also bright colors,like white or sky blue.does anybody have the same problem and can it be fixed

[ChrisM]

Hi @Predator96.

Are you able to try a picture test on your TV to see if this is still evident? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test.

[Predator96]

Yes,i did the test and its still there,its like that part of the screen doesnt get enough light.but its really noticeable when the screen is displaying white color.

[ChrisM]

In this instance we'd suggest a call through to our Audio-Visual specialists, @Predator96. They'll be able to run through various troubleshooting steps with you and also make a remote connection to your TV to establish what may be causing the issue. You can contact them on 0330 726 7864 between 8am and 10pm.