20-11-2021 02:06 PM - last edited 20-11-2021 02:10 PM
anyone got experiernce of similar issue? UE49NU7100 tv has dark shadow on left side of screen. About 3 yrs old so would expect its not under warranty but also not sure how to check.
Have completed recommended checks i.e. surge protection, and comfirmed its not just source issue. Its a little disappointing and not the first time have had issues with screen on samsung tv - will be staying away in future
13-06-2023 08:39 AM in
Similar issue with AU900. Appears the backlight is gone and can see shadows trailing from the middle of the screen to to all four corners. Issue occured about 14 months after purchase and is out of warranty. I contacted Samsung and they agreed to a one off repair as I was still within 18 months or purchase. After numerous correspondence over 3 months I am now told that I have to pay for the repair as it is over 18 months since purchase. Samsung delayed the issue long enough to bring me out of the 18 months period. Never buying Samsung again.
a month ago
I have the same issue as well it’s a manufacturing fault. I am going to email CEO Samsung UK Hadrian Baumann. If they don’t resolve it I will take them to small claims court. It’s under 3 years old and the issue started nearly after 1.5 years and I thought may be we did something wrong but this issue is common in their TV’s. Let’s report to Trading standards also