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Original topic:

Dark shadow on left hand side of TV screen

(Topic created on: 20-11-2021 02:13 PM)
colwalsh
First Poster
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anyone got experiernce of similar issue? UE49NU7100 tv has dark shadow on left side of screen. About 3 yrs old so would expect its not under warranty but also not sure how to check. 

Have completed recommended checks i.e. surge protection, and comfirmed its not just source issue. Its a little disappointing and not the first time have had issues with screen on samsung tv - will be stayinIMG_20211120_130453.jpgg away in future

23 REPLIES 23
xSteveuk
Mastermind
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Hi,
This page maybe helpful to you

Problem with the picture on my TV

https://www.samsung.com/us/support/troubleshooting/TSG01202526/
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colwalsh
First Poster
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thanks...I had already seen that but believe the issue is likely hardware related, not related to source and fails picture test

TessM
Mastermind
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Hey @colwalsh ,

 

if the TV doesn't pass the Picture test a repair will be required. As the TV is out of the warranty period, you will need to contact your nearest Support Centre directly to get this arranged. 

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batfinkx
First Poster
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Hi @colwalsh, this exact issue just happened to my 5 year old Samsung UE55KU6400, just wondering whether you fixed or not. Cheers. B

Fordy07
Apprentice
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Mine is exactly the same and 3 years old has anyone found what the issue is and how to rectify it?

Baran Kaypakoglu
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I have the same issue. TV is not even 2 years old. Never buying samsung again.

Jrssrj
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My tv is doing the same thing and it can’t be more than 3 years old. 

Leegs54
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Same issue. I've gone through diagnostics, etc.  Unfortunately I'm faced with having to purchase another set (it won't be a Samsung) and I'm not purchasing a service plan that costs more than the TV as suggested by Samsung manager. Ridiculous! Samsung needs to make this right!!!

Wimvb
First Poster
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Same here. Happened from one day to the next. TV is 3 years old. This is what it looks like when it becomes really bad.

@Samsung: Any comments??

BF6ED393-8C44-48CD-BF84-74B5F5E99312.jpeg