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Dark screen at the bottom of tv

(Topic created on: 02-10-2019 03:53 PM)
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Timk6
First Poster
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My samsung tv suddenly has dark section at the bottom of the screen. I found that many have the same issue. 

For troubleshooting, I have unplugged all external displays from the tv, performed software updates, run picture test.

Then I called Samsung support, and they only adviced me to bring the tv to a tech, duh.

I'm quite disappointed with the customer service.20191001_224237.jpg

 

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ChrisM
SuperStar
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Hi @Timk6 

 

We can understand your disappointment, however, as the fault is evident on the picture test, this would indicate a faulty panel and would need to be inspected by an engineer. We've noticed that the TV isn't a UK model, could we ask where you are based?

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Timk6
First Poster
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I'm based in Australia.

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ChrisM
SuperStar
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You may want to speak to our friends in Australia for details of your nearest Samsung approved Service Centre, @Timk6.

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