07-06-2020 04:54 PM - last edited 08-06-2020 03:15 PM
It is worst on the in-built Disney+ app (the Star Wars movies + The Mandalorian scenes are so dark you almost cannot see anything, as well as Marvel's Black Panther!). It is also noticable on Amazon Prime for shows such as Hunters in 4K mode. When you select the non-4K version of Hunters the picture is lovely and bright!. Also occurs on the Apple TV app, again very dark for 4K HDR films but lovely and bright for the ones only available in HD. Luckily my Netflix subscription is only HD so that picture is not affected and is great. All these issues are with the in-built apps as I bought this TV so I wouldn't require an external streaming box.
In the absence of it actually working correctly, is there a simple menu option to disable HDR?
Solved! Go to Solution.
03-12-2020 01:37 AM
I am also having issues with watching things in UHD/HDR as when i use the BT Sport App that is installed on TV watching the football in UHD is really dark and i have had almost all the settings on full and nothing has worked.
The software version is 1371 and to be honest i have had all sorts of issues with the Sammy i sometimes wished i did not get it.
the version 1371 is that the most up to date version?
22-12-2020 11:12 AM
I found a workaround for Netflix on my Samsung Frame TV 2020, where I faced the exact same HDR problem. Go to https://www.netflix.com/HdToggle and set the image quality setting to Normal. Next, reboot your TV and the image looks OK, although it is now not HDR anymore.
27-12-2020 10:26 PM - last edited 27-12-2020 10:27 PM
I battled with this for months, finally spent a session yesterday trying to fix it. Tried resetting the TV and a myriad of other things.
I have a Home Theatre PC connected. In the Properties of the display adapter I changed the refresh rate to 29 Hz. All of a sudden, I could see darker scenes clearly.
27-12-2020 10:27 PM - last edited 27-12-2020 10:27 PM
I battled with this for months, but finally spent a session yesterday trying to fix it. Tried resetting the TV and a myriad of other things.
I have a Home Theatre PC connected. In the Properties of the display adapter I changed the refresh rate to 29 Hz. All of a sudden, I could see darker scenes clearly.
04-01-2021 02:20 PM
I have a different model of TV the 55NU7400, but I get the exact same issues. Spent about 3-4 hours on live chat with samsung, tried the usual reset picture settings, modified settings (their settings are always so bland) The only way Ive found a way to fix it without stopping watching HDR content all together, is switching Contrast enhancer on High, problem is some stuff displays with too much contrast but works great with say the Mandalorian.
If we could just switch off HDR all together then this would fix our issues.
04-01-2021 02:36 PM
Turning off HDR is a solution and I can achieve that using an external Roku. What am I missing out on but losing HDR processing? Would I have noticed a difference?
18-01-2021 08:13 PM
Can you give any guidance on how to update firmware? I searched through the menu on my tv and couldn't find anything indicating I can update. I have a Q70T
06-03-2021 04:36 PM - last edited 06-03-2021 04:36 PM
I have issue using the Samsung Amazon Prime app. Sound okay, but video is black. I have to go through cable provider tv remote to watch Amazon Prime.
24-04-2021 06:40 PM
I have same issue 😞 its unacceptable.... netflix 4k is dark...
Somebody can help me? How can i fix it?
Thanks
samsung Q70 firmwire 1374
26-04-2021 07:25 PM
Any solution?