25-08-2022 08:16 AM
Helpppppp!
Solved! Go to Solution.
31-08-2022 01:44 PM
Quick update. I determined that it was being caused by excessive heat as the screen was clear till an hour into watching it and then the black line appeared.
Before you ask the ventilation to the back of the tv is substantial as it's in the corner of the room.
I couldn't find any cure online so I've taken the back completely off and it's been working fine ever since.
25-08-2022 08:20 AM
25-08-2022 08:38 AM
Not sure why the video doesn't work that I posted? Here's a still.
25-08-2022 08:48 AM
25-08-2022 09:01 AM
No absolutely not?
It's comes and goes. It stays like that for hours then disappears then reappears when it feels like it?
25-08-2022 09:05 AM
Ps those horizontal white lines inside the black line move like an old Spectrum loading a game.
25-08-2022 04:00 PM - last edited 25-08-2022 04:04 PM
Could we take the full model code and current software version of your TV please, @Tatts21? Go to Home > Settings > Support > About This TV.
25-08-2022 06:11 PM
Version 1325
model UE55NU7500U
25-08-2022 06:52 PM
25-08-2022 07:10 PM
Sadly I'm not under warranty and I've been told I will need a new screen which is just as much as a new tv? 😞