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Original topic:

Cracked stands ue48j5500

(Topic created on: 22/05/19 20:31)
Millythecat
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TV

Wondering if anyone has issues with hairline cracks in there tv stands , my first stand developed a crack a year into owning the tv , it got progessivily bigger so I bought a second hand one off eBay which arrived with a hairline crack in the same place, customer support have been robbing me off , must say very disappointed in their attitude which will reflect in my decision when it comes to replacing the number of Samsung appliances in my house.

8 REPLIES 8
Couchpotato
New Member
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Yes I’ve just noticed a crack on my stand too...just spontaneously appeared....not an impact or anything like that

 

just about to have a go at Samsung to get a new one

tony_doherty
Apprentice
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Yes - me to.

 

Cracks at both extreme ends of the stand - UE49MU6400

Guna
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@Millythecat wrote:

Wondering if anyone has issues with hairline cracks in there tv stands , my first stand developed a crack a year into owning the tv , it got progessivily bigger so I bought a second hand one off eBay which arrived with a hairline crack in the same place, customer support have been robbing me off , must say very disappointed in their attitude which will reflect in my decision when it comes to replacing the number of Samsung appliances in my house.

 

Hi, my stand has cracked on each end. We have been wondering why for ages, until I just googled and found your post. I think it is a really poor design and is not fit for purpose. It should be replaced free of charge.


 

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Eu17
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Yes mine has cracked too at both ends, emailed Samsung not interested just told me I can purchase a new replacement for £60.

tony_doherty
Apprentice
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Is there any guarantee that a new stand will not crack in the same way?

 

Mine is now cracked at both ends.

 

For around £60 I would be looking to change to -

 

https://www.theplasmacentre.com/tv-stands-and-av-racks/tv-stands/b402bs.html

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tony_doherty
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UPDATE

 

Currys UK have the AVF stand in silver finish on special limited time offer:-

 

https://www.currys.co.uk/gbuk/tv-and-home-entertainment/tv-accessories/tv-stands-and-tv-units/avf-b4...

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Guna
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Samsung should own up and replace the stands, they are not fit for purpose.What is the email address to send complaints to?

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LLW
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Yes! Had a spontaneous cracking appear on ours a few months after getting it. So frustrating to know its there.

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