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Original topic:

Corner Melted UE50J6100 and TV now broken

(Topic created on: 17-01-2018 11:35 AM)
thecommonpeople
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TV

Watching TV last night, noticed first that the screen was strange - creating a double-layer of image. Shortly after, it went dark and then showed colour strips. At this point, we noticed that the bottom corner (by the standby corner our right-hand corner, its left-hand corner) looked as though it was burning. The screen went black at this point and when we looked in the corner, it had melted the corner and plastic fitting and was dangerously hot. Turned everything off and unplugged. Today screen only shows vertical lines (see pics). Had we not been in the room when this happened, it could easily have caused a terrible house fire with serious injuries. Terrifying to think of.

 

 

Melted Corner

melted corner

Screen display

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2 REPLIES 2
thecommonpeople
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TV
I have contacted https://twitter.com/SamsungHelpUK and have DM'ed them details serial numbers etc... - will update
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AntS
Moderator
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TV

Hi @thecommonpeople.

 


@thecommonpeople wrote:
I have contacted https://twitter.com/SamsungHelpUK and have DM'ed them details serial numbers etc... - will update

Please do. They'll be able to arrange contact from our specialist team to you ASAP. If for some reason that you're unable to get through to my colleagues on Twitter (or those in Support on the phones), can you send me a PM with the same details as you sent them, and I'll sort out that specialist team contact for you.

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