25-11-2021 01:52 AM in
Hi,
My television went completely dark and this strange spot appeared. My daughter, intrigued, burned herself. The corner was so hot, the plastic melted.
25-11-2021 10:30 AM in
Hey @PlusNouveau, sorry to hear about this incident with your TV. If you're based in the UK or Ireland, please get in touch by sending a PM to @Sam_UK or using the contact details on this page: https://www.samsung.com/uk/support/contact/
We will be able to get this escalated for you.
25-11-2021 11:21 AM in
Oh, oops, I didn't seen that it is the European Samsung community. I'll look for North America's community. Thanks,.
25-11-2021 11:24 AM in
@PlusNouveau No worries at all! Please reach out to the Samsung Support Team in your region by accessing the following link, selecting your location, and heading to their contact page: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/