Connection problems with Sky Q box

[Jack1954]

I bought a QE75Q80B 4 weeks ago and experienced the same problem. When the tv's turned off and you switch on again later, the only way to re-establish the Sky broadcast is to switch the Sky box off and on and go through the reboot process on the Sky box. I've tried every fathomable solution but none of them have solved the issue. These include a visit from a Sky engineer, changing the Sky box, remote access by the Samsung tech team who said they tweaked various things, factory resets on tv and Sky box, new HDMI cables and power leads, changing the HDMI port etc etc etc .....!!! My previous Samsung, also a 75", worked perfectly with Sky although the screen went after 18 months - and I only had a 1 year guarantee. No one at Samsung has been able to give me any assurances about this issue. So I'm awaiting delivery from Amazon of a very large box in order to return the tv and I've already decided I've no alternative than to buy an LG or a Sony. Heading down to Richer Sounds today to check these out. Seems to be very widespread with newer Samsung TV's.

[Dontblamesky]

This is ridiculous. After 4 months with no problems now my Samsung q80ca55 has developed this stupid issue.
Samsung fix this please.

[Rahul10]

I've got the same problem - spoke to Samsung engineer - tried to reset my HDMI ports and all! Nothing seemed to have worked! Said it may fix it self ! not sure that's the answer I needed ! I can't use the smart remote to change channels or anything! Or even switch on the sky q box ! Any solution to this? thanks 

[Members_vPxfGMQ]

I have a new, 2024 QN 50 D Neo connected to Sky Q UHD box. All worked fine for two days then the problems described in this discussion started. I have contacted Sky who are sending out a replacement box, but looking at other forums I am not hopeful! Maybe it's bye bye Samsung and back to sony? Would love a Samsung tech to get involved on this discussion and offer some good advice. I have tried a factory reset on the TV. I have also ensureded that all the cables are new and that the correct settings are used on the sky q box. All works fine, for awhile, then the problems restart, almost randomly? very strange!