connecting a samsung sound bar to a samsung smart tv

[kevinlee03]

I have resently purshaced a 55" qled smart tv QE55Q60RATXXU. I have tried connecting my HW-H550 to the tv via bluetooth but the TV can not see the device in its pair list. Other devices such as bose headphones connect perfectly.

Other devices such as tablets and phones also connect to the sound bar and tv with no problems.

how can I get the tv to see the soundbar?

regards 

Kevin Lee

[Cloud9]

You're welcome.

[Pete58]

Thanks for your help. This didn't work unfortunately. I don't have TV sound connect on my new TV or at least I don't believe so. It used to be an option on my older TV. If I select it on the SB the TV doesn't see it but that's through the BT and I don't know how else to connect. I have actually used the HDMI (ARC) port to connect it which does work well. Just annoying I couldn't connect it wirelessly. 

[Tommo18]

hi, just read through these posts as i'm expirenecing the same issue. new TV and old sound bar HW-F551. just finished a pointless hour with samsung help chat. it would seem that this is a money maker for Samsung to get new sound bars sold.

Even tried using the optical connection which again the TV doesn't like.

Did anyone get the issue resolved?