connect TV to internet using samsung lan adapter

[Del348]

Hi

I have a UE40K5100 TV the manual says i need a samsung lan adapter wis12ABGNX to connect to internet

got that.

pluged it into the only usb port on right side of TV switched on went to menu,network,network settings

tv says no samsung lan adapter connected, but it is ive made sure its in correct way and secure

tried resetting tv, no difference

checked lan adapter its real, can anyone help with what to do next please  

[AndrewL]

@Del348: Sorry to hear that you're having trouble connecting your TV to your wireless router using the recommended LAN adapter. Please can you take a look at page 18 of the user manual via the link below, and check the Wireless Network Precautions, and Network Security Protocols to ensure that your router meets the necessary specifications. 

https://downloadcenter.samsung.com/content/EM/201607/20160728120134302/UK5100B_XU_BN68-07408A-02_ENG...

[Del348]

Yes it does

when the adapter is plugged into tv the tv does not seem to know it’s plugged in as it say to connect use a Samsung lan adapter which I am using and is plugged in

[Del348]

Andrew

Any other suggestions