Hi there, @danwebbo. I appreciate that you'll be wanting to unleash the potential of your TV by getting it connected to a Wi-Fi network. I understand that you've already reset your TV twice and have checked for software updates.
Please can you let me know the model number for your TV and when you started experiencing an issue with the wireless connection (just for context)?
The product codes are located on a label on the back panel of your TV.
That's great. I am confident you'll be up and running very soon. Have you had the opportunity to go through all the steps provided on the webpage below, @danwebbo?:
Please let me know if these help you establish a stable wireless connection again.
@danwebbo A few points to mention is addition to the helpful advice @PaulM1 posted.
Some ideas not mentioned include the following:
switching off Tv for a minute, a soft Reset (pressing and holding power button on Smart Remote for around 5 seconds until Tv restarts ) and rebooting router(unplug from mains for at least 30 seconds. There are a few other DNS options if need to set it manually other than the Google servers. For instance 126.96.36.199 or 188.8.131.52 (Open DNS)
Some information in this article https://thevpn.guru/configure-samsung-smart-tv-dns/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
Oh, that's very strange that none of the steps resolved this, @danwebbo. You can certainly upload a video by using the editor/console when typing up a post - just click on the video camera icon (if you hover over the icon, it will mention "Insert Video") and you can then insert a video from your computer, Gallery or YouTube.
As an alternative to doing this, you might prefer to reach out to our dedicated Support Teams here:
Whichever method of contact is best for you, I remain confident that you will get this resolved.