29-10-2020 11:08 PM in
Hello, I have a Q70 65" TV that I've had for maybe 2 months. I've recently come to learn that Ambient Mode cannot be disabled. This is a big problem for us because the TV is in the same room as our dog and when ambient comes on every morning at 6am or earlier... it wakes up the dog who then whimpers or barks to wake us up. Only 4 mo old puppy. I chatted live with support and they said there is not an option to turn it off. That is crazy that I cannot prevent my own TV from turning on. Can you please fix this product issue... we didn't buy the frame tv for a reason. Frustrated!
17-02-2023 07:19 PM in
Hii, was your issue solved? I have the same issue. Even contacted the online chat via customer support.. telling me the same steps however in the smart things app, the steps mentioned are not found..
17-02-2023 07:20 PM in
Hi, in my smart things app I do not have routine mentioned anywhere.. I assume there's been an app update and some details have changed? Any chance you can help.me?
20-02-2023 06:34 PM in
This has been turning me absolutely crazy. I have no idea how Samsung can give you such a ***** tool that you cannot turn off.
The only way I have found around it is to tell my Google best to turn off the TV at 7.02 am.
31-03-2023 05:36 PM in
I'm dealing with something simular with my 82" qled except my ambient mode will come on every 2 hours in the middle of watching TV. I have gone to the settings and shut the timer off etc. To no avail. It's very frustrating because you have to go wait till ambient mode fully loads then back to the tool bar go find whatever app that you were using tap on it find whatever it is you were watching and hope it picks up were you were when you were so rudely interrupted. You get what you pay for does not apply here. Samsung should do better and address these problems via updates.
19-06-2023 11:41 PM in
Have you managed to fix the issue?
I'm having the same problem. I've tried using the 'Smart Things' app but that doesn't work either.
When I follow the steps listed by the poster it won't save. It comes up saying, "App is currently in use on TV. Turn it off before trying again"
Crazy times indeed! For something so simple it is so frustrating.
20-06-2023 05:01 PM in
Yeah I was! I had to get in contact with Samsung via WhatsApp though but they were a great help
Him: Thank you. Since it's seems to be a software issue, the first step would be to check if your TV's software is up to date. ^Darryl
Please follow the steps in this article to check: https://bit.ly/3bkvn0Y. ^Darryl
Great. In that case, please proceed by performing a factory reset: https://bit.ly/3uRtnuz. ^Darryl
Me : Hum somehow the option of a factory reset is not available 🤔
Him: If you are in an app like Netflix, please switch to the regular TV input and try again. ^Darryl
Me: Alright the code on my TV is not 0000.
I've never set this code but I have bought the model that was on display in the store... It might be that they have set a co de
Him: Yes, that is possible. Please try following these steps to reset the pin: https://bit.ly/3k6Hr0l. ^Darryl
Me: Alright I have done all the steps and now the tv is up and running again