Cannot get Bixby working and lots of settings are Greyed out

[Jonnybuesnel]

Every time I go the the bixby voice settings I get the message, "a problem occurred while attempting to connect to the server. Please try again later". I am connected to the internet and all other apps work. I spoke at great length to a Customer Service agent who informed me that my Smart remote was faulty, so sent another one. It hasn't made any difference. I have reset the TV multiple times and now a lot of options are greyed out, including self-diagnosis. 
can anyone help? This is a brand new TV 

model number: QE55Q60RATXXU

it's driving me crazy, as Bixby still interrupts viewing and then says, "we are experiencing technical difficulties. Please try again later."

[Sowb]

I did a full reset  (settings>general>reset) and on the setup, when prompted to agree to the terms for data collection etc I did not tick the boxes.  Now we do not get the interruptions when it thinks we're issuing voice commands (rip bixby!)

as tv settings were saved to my account it was simple to get it all set up how it was before.