16-12-2022 04:51 AM in
TVThe same dreaded problem for Series 6 UA40J6200AW.
I have rung help desk & a reset was done. I also reset SmartHub. None of these fixes worked. I have Internet access via TV but cannot search using Web Browser. In the IP Settings it shows:-
I formally had it to find automatically but that wasn't working.
There seems to be many TV'S with this problem. This will put me off making another Samsung purchase.
16-12-2022 05:57 PM - last edited 16-12-2022 06:02 PM ) in
TV@Workingitout You can you try a soft reset by holding the power button in for around 5 seconds or until the logo appears. If no effect unplug the Tv for a few minutes and rebooting router by unplugging from mains may have some effect. Another idea is to change the DNS to 8.8.8.8 and 8.8.4.4 (the Google servers). Go to Network-Network Settings-DNS Settings, otherwise try Automatic Settings.
See more here: https://www.broadbandgenie.co.uk/broadband/help/best-free-public-DNS-server
This is a uk link,though you appear to have an Asian/Middle East model.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .