Having come from Panasonic, I find my Q9 very disappointing. It's as if no one at Samsung knows anything about TVs.
The connection cable does not fit through a standard conduit, the mounting is in a unique position and now this.
How simple should it be, I don't want the stupid Samsung Boarder, I want my Photo full size on the screen in Ambient mode.
Only brought the Telly as I have a couple of Note 9s and thought we could link to the telly, you cant even do this, only one phone at a time.
Samsung, you really need to think about the customer we are not an irritant, we fund your company.
To leave the passe partout out is actually possible. Also quite easy to do. But not with the app. You have to do it directyl on the tv itself. ( I have the Frame 55 inch QLED). It works as follows:
Make sure the pictures/photo's you upload to your tv/ the frame have a 16:9 ratio.
then go to your collection on your tv with the remote.
Select the picture.
then go to options (option above the picture) for the specific photo/picture
then you can choose the colour of the passe partout but also the type of passe partout.
you have three options (shadow, modern and no passe partout)
You only have these options when the photo is in a ratio of 16:9 (which you can easily do on your iphone).
Hope this works for you. Good luck!
I guess this topic is related to QLED 2018 models.
"The frame" series has different features that probably allows more options that are not included in QLED 2018 TVs.
There're a couple of ways to show a full picture: using the gallery app, or an usb stick. But this imply the tv is on at full power and is different from using the ambient mode, that is supposed to be a low power mode, suitable to be enabled when is required to keep the tv on several hours with a static image.